Privacy Policy

1. Personal information we collect

• Contact and account information: such as name, email address, company name, and role when you contact us or sign up.
• Usage and diagnostic information: such as log data, device identifiers, browser information, and pages viewed (to operate and improve our services).
• Communications: any messages you send to us (including support requests).
• AI-related inputs and outputs (where applicable): if you provide text, files, prompts, or other content to use our AI features, that content may be processed to generate results and provide the feature you requested.

We collect personal information only to the extent necessary for the purposes described in this policy.

2. How we use personal information

• Provide and operate our services: including authentication, billing support (if applicable), and service delivery.
• Improve and debug: including security, performance, and user experience improvements.
• Customer support and communications: respond to inquiries and manage requests.
• AI feature processing: to perform the requested AI function, generate outputs, and maintain quality and safety.
• Legal compliance and protection: to comply with applicable laws and to protect our rights and safety.

In all cases, our handling of personal information is governed by Act on the Protection of Personal Information.

3. Cookies and tracking

We may use cookies and similar technologies. If such technologies result in processing personal information, we provide appropriate notice and obtain consent where required, consistent with Act on the Protection of Personal Information.

• Essential cookies: required to provide core functionality.
• Analytics/measurement: may help us understand how the site is used.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

4. Sharing of personal information

We may share personal information in the following situations:

• Service providers: vendors that process information on our behalf (e.g., hosting, analytics, support), bound by appropriate confidentiality and safeguards.
• AI operations: if AI processing involves third-party systems or subprocessors, we may share relevant inputs/outputs to enable the feature.
• Legal requirements: to respond to lawful requests, comply with legal obligations, or protect rights.

We will handle shared data in a manner consistent with Act on the Protection of Personal Information.

5. International transfers

If we transfer personal information across borders (for example, to support hosting or AI processing), we will take appropriate measures to ensure the protection of personal information, as required under Act on the Protection of Personal Information.

6. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, maintain security, resolve disputes, and comply with legal obligations. Retention periods may vary by data type and purpose.

7. User rights and choices

• Access/confirmation: you may request disclosure of your personal information.
• Correction: you may request correction if information is inaccurate.
• Deletion/suspension: you may request deletion or suspension of use in certain cases.

Requests may be subject to identity verification and may not be possible in all circumstances. For details on how to submit requests, contact us using the information in the footer, consistent with Act on the Protection of Personal Information.

8. Automated processing and AI

Where AI features are used, we may process your inputs to generate outputs and improve service quality. If AI processing results in the handling of personal information, we manage it in accordance with Act on the Protection of Personal Information and apply reasonable safeguards to reduce risks such as inappropriate disclosure or misuse.

Please avoid submitting sensitive personal information unless you have a specific reason and you are permitted to do so under applicable law.

9. Specified Commercial Transactions (if applicable)

If you purchase goods or rights, or enter into a contract for specified continuous services through our website, we will provide required seller/service-provider information and contract/consumer notices as required by Act on Specified Commercial Transactions. If a purchase flow applies, relevant details will be shown at checkout or before contracting.

10. Telecommunications information (if applicable)

Our website and services are primarily provided as a B2B SaaS. If any part of our service falls under Japan’s telecommunications category or requires provider/operator disclosures, we will display the relevant information as required under Telecommunications Business Act.